1. Introduction

This Privacy Policy explains how The Digital Agency, operated by Summit Edge ("we," "us," "our"), registered office at H 159, Noida, Sector 63, 201301, India, collects, uses, discloses, and protects personal information when you visit summitedge.co.in ("Website") or engage us for design, development, marketing, or support services ("Services").

This policy applies to visitors and clients regardless of location, including individuals in the United States, United Kingdom, European Union, Canada, and Australia. Section 10 explains region-specific rights that apply depending on where you're located.

By using our Website or Services, you agree to the collection and use of information as described here. If you do not agree, please do not use our Website or Services.

2. What Information We Collect

a) Information you give us directly:

• Name, email address, phone number, company name, job title
• Project details, budget, and messages submitted via contact/quote forms
• Billing and payment information (processed via our payment providers — see Section 6)
• Communications with us (email, calls, meeting notes)

b) Information collected automatically:

• IP address, browser type, device type, operating system
• Pages visited, time on site, referring website, general location (city/country level, derived from IP)
• Cookies and similar tracking technologies (see Section 5)

c) Information from third parties:

• Data from integrated tools such as Google Analytics, Meta/Facebook Pixel
• Publicly available business information (e.g., from LinkedIn or your company website) when researching a potential client

We do not knowingly collect sensitive personal data (e.g., health, biometric, or financial account details beyond standard billing info) unless specifically required and disclosed to you.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes
• Deliver and manage our Services (design, development, marketing, support)
• Process payments and manage billing
• Send project updates, invoices, and administrative communications
• Send marketing communications, where you've opted in or where otherwise permitted by law (with an opt-out available in every email)
• Improve our Website, Services, and marketing based on analytics
• Comply with legal, tax, and regulatory obligations
• Detect, prevent, and address fraud, security, or technical issues

Legal basis (for EU/UK visitors): We rely on one or more of the following legal bases for processing: your consent, performance of a contract with you, our legitimate business interests (e.g., improving our Services, direct marketing to existing clients), or compliance with a legal obligation.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who support our business — e.g., hosting providers, email/CRM platforms Mailchimp/HubSpot, analytics providers Google Analytics — under contracts that require them to protect your data.
• Sub-contractors or freelancers engaged on a specific project, bound by confidentiality obligations.
• Legal and regulatory authorities, where required by law, court order, or to protect our legal rights.
• A successor entity, in the event of a merger, acquisition, or sale of business assets, subject to this policy continuing to apply.

Some of these providers may be based, or process data, outside your home country — including in India, the United States, or elsewhere. See Section 7 on international transfers.

5. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to:

• Keep the site functioning correctly (essential cookies)
• Understand how visitors use the site (analytics cookies, e.g., Google Analytics)
• Support advertising and retargeting, where used (e.g., Meta Pixel, LinkedIn Insight Tag, Google Ads remarketing)

You can control cookies through your browser settings, and — for visitors in the UK/EU — through the cookie consent banner on our Website . Disabling certain cookies may affect Website functionality.

6. Payment Information

Payments are processed through third-party payment providers. We do not store full payment card details on our own servers — these are handled directly by our payment processors in accordance with their own security standards (e.g., PCI-DSS).

7. International Data Transfers

As an India-based agency serving clients globally, personal information you provide may be transferred to, stored, and processed in India, as well as in other countries where our service providers operate (e.g., the United States, for certain cloud/hosting/analytics tools).

Where required by applicable law (for example, for personal data originating in the UK or EU), we will take appropriate steps to ensure such transfers are lawful, which may include relying on Standard Contractual Clauses (SCCs), the UK International Data Transfer Addendum, or an equivalent safeguard offered by our service providers.

8. Data Retention

We retain personal information for as long as necessary to:

• Provide ongoing Services to active clients
• Comply with legal, tax, and accounting obligations (typically for financial records, per Indian requirements)
• Resolve disputes and enforce our agreements

Marketing contact information is retained until you unsubscribe or request deletion, whichever comes first.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including access controls, encrypted connections (HTTPS), and limiting access to personal data to team members who need it to do their jobs. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you're located, you may have some or all of the following rights regarding your personal information. To exercise any of these, contact us at info@summitedge.co.in.

We will respond to verified rights requests within the timeframe required by applicable law (typically 30 days, extendable where permitted).

11. Marketing Communications & Opt-Out

If you've opted in to receive marketing emails from us, you can unsubscribe at any time using the link in any email, or by contacting info@summitedge.co.in. Opting out of marketing communications does not affect service-related communications (e.g., invoices, project updates) for active clients.

12. Children's Privacy

Our Website and Services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. Third-Party Links

Our Website may link to third-party websites (e.g., client portfolios, social media). We are not responsible for the privacy practices of those third-party sites. We encourage you to review their privacy policies separately.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted here with an updated "Last Updated" date, and where required by law, we will notify you directly (e.g., by email).

15. Contact Us

For any questions about this Privacy Policy or to exercise your privacy rights, contact:

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